Book with peace of mind
REFUNDS FOR PANDEMIC CANCELLATIONS
1.1 In the event of total or partial closure of the establishment during the dates of stay reserved (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the customer is directly concerned by the application of this measure) decided by the public authorities and not attributable to the provider, the sums paid in advance by the customer in respect of the reservation of the stay will be the object of a refund within 30 days.
However, the provider cannot be held responsible for any additional compensation beyond the reimbursement of the amounts already paid for the reservation of the stay.
1.2 Any cancellation of the stay duly justified by the fact that the customer would be affected by Covid-19 (infection) or other infection considered as a pandemic, or would be identified as a contact case and that this situation would call into question his participation in the stay on the scheduled dates will give rise to the issuance of a 18 months valid credit card, refundable at the end of the validity period. The possible management processing fees as provided for in the general terms and conditions will be retained by the provider. In all cases, the customer must justify the event making him eligible for this right to cancellation.
1.3 In the event that the client is forced to cancel the entire stay due to governmental measures that do not allow participants to travel (general or local confinement, prohibition of travel, closure of borders), even though the campground is able to perform its obligation and accommodate the clients, the provider will give rise toreimbursement of prepaid amounts.
1.4 if the customer has taken out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the customer will be deducted from the amount of the contract.
– of the reimbursement
-the asset, referred to in articles 1.2. Or 1.3